How to Efficiently Track 1001 Daily Inquiries in US Businesses?
On this website, we promote the capability of handling a massive number of enquiries per day. In the past, we talked about managing 900 enquiries, and now we are discussing how to handle 1001 enquiries a day. Let’s focus on the task of monitoring these 1001 inquiries on a daily basis. It is important to ensure that all of these enquiries are answered within the same day.
To depict this, let’s imagine a larger screen on the wall that displays 1001 little squares, with each square representing the details of an individual inquiry. Currently, all the squares are gray, indicating that the inquiries have just been received and have not been processed yet. The first step in processing an inquiry is to carefully check if it contains complete information about the customer’s needs. Our automation needs to be well-prepared to receive accurate input, ensuring that all necessary information regarding our product is obtained from the client. Only then can we forward the inquiry to the factory.
The gray color on the squares represents that the items are still in their raw state, without any further processing. Once the automation evaluates all the received information, it will send the inquiry to the sales department for pricing. Instead of the sales department communicating directly with the factory, which would be time-consuming, they will extract the appropriate estimation from our big data and propose it to the customer. If there are any doubts during this process, the color of the square dedicated to the inquiry will change to pink. The pink color indicates that we need to ask a question to the customer. The sales department will write the question, and the automation will automatically send it to the client. We wait for the client’s reply and ensure that in our email text, we write “please reply to this text only”. This is the instruction for the content of our automation.
In the US, to automate the handling and monitoring of 1001 inquiries a day, we need to continuously contact the customer until we receive an answer and finalize the inquiry within the same day.
After receiving a response from the customer regarding the inquiry, we either accept or reject the inquiry. If we accept, we will send our price proposal to the customer, and the square on the monitor dedicated to that inquiry will turn green, indicating success. Once again, we imagine all 1001 squares on the big monitor turning green, indicating that all of our inquiries have been successfully responded to by the end of the day.
The next day, we follow up with the customers to ask for their opinions and the results of their decision regarding the inquiry and our price proposal. We inquire about their opinion on our offer and whether they plan to proceed with a purchase. This is an essential part of the automation process.
In conclusion, we have described the automation process for monitoring 1001 inquiries a day. We encourage you to read our other posts on how to handle massive inquiries in a day. I will post the links below later today. If you have any questions, please feel free to start a chat with us or fill out the contact form on our website. We would be happy to assist you with automating sales in your factory in the United States.